Professional Experience
Systems Administrator
Oct 2025 – Present
Aston Community Education Trust
- Line manage a team of ICT technicians at one of the trust's sites, acting as the escalation point for the Trust IT Services Team.
- Develop, deploy and maintain trust-wide IT infrastructure, including networking, Hyper-V, VoIP telephony and cloud-based systems.
- Lead the adoption and progression of trust cloud services, including Microsoft 365, Google Workspace and Chromebooks/ChromeOS.
- Deliver IT projects to completion on behalf of the ACET Network Leader and Deputy Network Leader.
- Manage systems for compliance with the trust's Disaster Recovery Policy, GDPR and Data Protection requirements.
- Develop custom tools/software for internal use and automation within the IT Team.
- Advise on emerging hardware, software and security developments, and liaise with third parties on service updates and warranty work.
IT Infrastructure Analyst
May 2023 – October 2025
General & Medical Healthcare
- Administer Office 365 tenant, Active Directory, DNS/DHCP and on-prem Exchange.
- Manage server infrastructure including VMware ESXi/vSphere and Hyper-V virtual machines.
- Support 3CX and Splicecom telephony, plus Sense call recording and encryption.
- Automate IT operations with PowerShell; deliver 1st–3rd line support across London, Guernsey and Pilton sites.
- Assist development team with IT-related tasks and projects, including automation and scripting.
Senior IT Technician
Aug 2020 – May 2023
Ken Stimpson Academy
- Managed Google Admin, Azure AD/Intune/SharePoint and on-prem Exchange for the school.
- Ran server hardware, Active Directory and VMware ESXi/vSphere clusters; maintained Smoothwall filtering and Avigilon CCTV.
- Delivered site-wide networking (VLANs, DHCP, DNS) and 3CX phone system support.
- Provided 1st–3rd line support to students, staff and governors; deputised for the Technical Services Manager.
1st Line Service Desk Analyst
Jan 2020 – Aug 2020
Interaction Recruitment (at CDW – Travelodge Service Desk)
- Administered Google Admin/Active Directory and supported Travelodge's Opera Reservation System.
- Used SOTI MobiControl and Citrix virtual desktops/Jabbra phones for first-line resolution.
- Delivered 1st line support to Travelodge staff and franchisees across the UK, Ireland and Spain.
Apprentice IT Technician
Jul 2018 – Dec 2019
Jack Hunt School · Level 3 Infrastructure Technician
- Supported Active Directory, NetSupport and Office 365 for students and staff.
- Delivered onsite 1st & 2nd line support to students and staff.
- Represented the IT department in meetings with students, staff and governors.